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Shipping and Charges

INFORMATION TO OUR CUSTOMERS

Transport service providers


Delivery within Germany is via DHL. After the border crossing, a service provider of the respective country may take over the onward transport, which is displayed via the tracking link.


DELIVERY CHARGES


Delivery to

Delivery charges

Germany

free 0,00 €

Delivery to ZONE 1 (11,95 €)

Delivery charges

Austria

Belgium

The Netherlands


11,95 €


Delivery to ZONE 2 (15,95 €)

Delivery charges

Denmark

France

Luxembourg

Poland

Czech Republic

15,95 €

Delivery to ZONE 3 (19,95 €)

Delivery charges

Bulgaria

Estonia

Finland

Italy

Croatia

Latvia

Lithuania

Malta

Norway

Romania

Sweden

Slovakia

Slovenia

Spain

Hungary

United Kingdom

Cyprus

19,95 € plus costs for customs clearance (only Norway and the United Kingdom)

Delivery to ZONE 4 (35,95 €)

Delivery charges

Rest of the world

35,95 € plus costs for customs clearance


EXPRESS SERVICE


Express delivery is not possible.


DURATION OF DELIVERY


Your order is processed on the same day and prepared for dispatch on the following working day at the latest. You receive an e-mail when your goods leave our warehouse (no consignment number is quoted). Usually post takes three to ten working days to reach addresses in ZONE 1, we being dependent on the transport service provider once the consignment has been handed over to him.


Should you have not received the goods one week after confirmation of dispatch by mail, please report this to our Customer Service: onlineshop@picard-online.de


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