Shipping and Charges
INFORMATION TO OUR CUSTOMERS
Transport service providers
Delivery within Germany is via DHL. After the border crossing, a service provider of the respective country may take over the onward transport, which is displayed via the tracking link.
0,00 € from 150€ purchase value
Delivery to ZONE 1 (11,95 €)
Delivery to ZONE 2 (15,95 €)
Delivery to ZONE 3 (19,95 €)
Portugal (except Madeira & Azores)
19,95 € plus costs for customs clearance (only Norway and the United Kingdom)
Delivery to ZONE 4 (35,95 €)
Rest of the world
35,95 € plus costs for customs clearance
Express delivery is not possible.
DURATION OF DELIVERY
Your order is processed on the same day and prepared for dispatch on the following working day at the latest. You receive an e-mail when your goods leave our warehouse (no consignment number is quoted). Usually post takes three to ten working days to reach addresses in ZONE 1, we being dependent on the transport service provider once the consignment has been handed over to him.
Should you have not received the goods one week after confirmation of dispatch by mail, please report this to our Customer Service: firstname.lastname@example.org