Here you will find the link to the online dispute resolution platform, which according to the EU regulation must be offered by all online merchants in the EU area from 9.1.2016. This official platform of the EU can be used for cross-border disputes.
Platform of the EU Commission for online dispute resolution: https://ec.europa.eu/consumers/odr
For dispute resolution, our service department is of course still available to you.
Phone: +49 06104 7040